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User and Customer Experience: A Guide We usually, find ourselves using two words interchangeably thinking that they have the same meaning. This is because from our point of view the two words are alike and therefore becomes a problem to differentiate them. We are therefore faced with a problem of knowing the correct meaning of the phrase. This is especially the case where we have been using the phrase for a long time without actually looking into its actual definition. We therefore have to be careful with some of these words that we use interchangeably. By being careful with our words we will be in a position to know the right kind of words to use in every occasion. Some of the two words that have been wrongly used over the years are the customer experience and the user experience. The the reason is that some people are not in a position to differentiate them. This is however not true as these words are different from their meaning. Customer experience can be defined as the general experience that a person or the customer has with an individual firm. Use experience, on the other hand, can be defined as the interaction of the customer with the equipment apps, software or even the products of an individual firm. From their definition the two words are different and therefore cannot be used interchangeably. The re are some ways in which the two customers are taken to be different. The customer experience mainly concentrates on the increasing of the income of the organization. The user experience can be taken to concentrate more on the ability of the customer to use the devices in place. Customer experience is associated with the public market in place. The user experience focuses on a particular area of the market, and that is the use of the products. The user experience is known to be applied in the technical field. The customer experience, on the other hand, is related to the service industry most of the times. The customer experience needs to be associated with this field so that they may come up with ideas which they can implement for the greater good of the firm.
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This therefore clearly indicates that the two words are very different from each other and we should be very keen when we are using them. The customer experience mostly focuses on the manufacture of the firms’ products for its betterment. User experience as it has been seen focus much on the technical areas and the new advancement in place. We should be very cautious when it comes to these two words so that we may avoid making some mistakes.How I Achieved Maximum Success with Services