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Six Features Your Business Phone System Should Have Effective communication is necessary if you want a successful business. When it comes to picking a telephone system, you should have a variety of things in mind. A major factor that needs consideration is the type of features you need to have. A phone system is only as good as the features it has to offer. Detailed below are 6 must have features your phone system needs. Voicemail Feature Nearly all telephone systems have the feature of voicemail. Nevertheless, answering machines differ depending on the providers. Some features of voicemail will grant you access to your voice messages regardless of where you are. Regardless of whether you are using the phone itself or a voicemail system, which is remote, you will still be able to access messages from whichever place. Telephone Conferencing This feature allows you to connect to multiple people through multiple extensions. When purchasing a system with such a feature, it is important to know the exact number of lines such a phone can connect to at any given time. Something else you should do, is check the quality of sound in the speaker to confirm whether calls can be heard.
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Automated Attendant If you are very busy or maybe have a little cash to employ a call center solution, then you definitely need this. In today’s world, a business without an automated phone attendant is often considered unprofessional. This feature serves as a stand-in receptionist. It can convey loads of information and instructions that relate to your business.
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Call Screening Sometimes it may be impossible for business people to answer all their incoming calls because of how busy they get. You can decide how to handle any call just by using this feature. By looking at the caller ID, you can know, which calls are business related, and those that are not. Besides, using this feature enables you to determine which calls should be responded to first. However you should never allow your casual calls to be made using your business number. On Hold Music Studies done by a telemarketing magazine show that 80 percent of business callers are usually placed in abeyance. The research also showed that 60 % of them tend to hang up if they experience silence. Playing musing in the background, in most cases encourages the caller to remain on the line. Moreover, instead of total silence, you can also keep them engaged by using messages. Call Forwarding This feature allows inbound calls to be forwarded to another phone such as a mobile phone, or to another office phone, instead of going unanswered.There are some phone systems that make use of the hunt group method, which forwards the call to a sequence of registered numbers until it is answered. Evidently, phone systems have a range of features. It is your job to research for you to see the kind of features that can cater for your firm needs. However, there is no law against having all of them if possible.